EU server unresponsive

Incident Report for seatsio

Resolved

This incident has been resolved.

Posted Sep 17, 2021 - 10:34 CEST

Monitoring

Looks like all requests are coming through again. We'll keep monitoring of course.

Posted Sep 17, 2021 - 09:24 CEST

Update

Heroku engineers have identified the issue and are working on resolving it. https://status.heroku.com/incidents/2359

Posted Sep 17, 2021 - 09:10 CEST

Identified

We saw a small number of successful requests over the past few minutes. The vast majority of requests is still not coming through though.

Posted Sep 17, 2021 - 08:49 CEST

Update

It seems our hosting provider @Heroku is having issues in the EU region, not just with our apps. We're reaching out to them to sort things out asap.

Posted Sep 17, 2021 - 08:08 CEST

Investigating

Our EU server (api-eu.seatsio.net or api.seatsio.net) seems to be unresponsive. We're looking into the issue.

Posted Sep 17, 2021 - 07:54 CEST

This incident affected: Seats.io API, Seats.io Web Application, and Seats.io Rendered Charts.