This incident has been resolved.

The issue has been fixed. We'll continue to monitor of course.

Realtime delivery of status updates by other ticket buyers is either slow or not working at all. This means that users will still get to see the correct status for a seat when they first render the chart, but will not see how seats are getting booked in realtime after that.

Seating charts still render as usual, and all other components - API, web app, etc - continue to work as before.

We have identified the issue and are working on a fix. Stay tuned.