Unreachable from South America

Incident Report for seatsio

Resolved

The issue has been resolved. All systems are go.

Posted May 14, 2019 - 21:24 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 14, 2019 - 20:16 CEST

Update

We can now confirm it's a DNS issue at Heroku, our PaaS provider.
More info here: https://status.heroku.com/incidents/1774

Posted May 14, 2019 - 20:15 CEST

Investigating

It seems seats.io is unreachable from exclusively South American countries. We've had reports from Chile, Argentina and Brazil.
It's not available on any domain (seats.io, seatsio.net and the raw heroku link). We are investigating and will post updates here.

Posted May 14, 2019 - 19:53 CEST

This incident affected: Seats.io API, Seats.io Web Application, Seats.io Rendered Charts, and Seats.io Website.