EU instance down

Incident Report for seatsio

Resolved

This incident has been resolved.

Posted Feb 06, 2023 - 15:03 CET

Monitoring

We're back online, but will continue to monitor our systems.

Posted Feb 06, 2023 - 14:59 CET

Identified

The issue has been identified. We are restarting our nodes right now. Some successful requests already.

Posted Feb 06, 2023 - 14:57 CET

Update

Our app was unable to connect to the Heroku database.
They are currently replacing the db with a standby db.

Posted Feb 06, 2023 - 14:55 CET

Investigating

The seats.io EU instance is down. We are investigating.

Posted Feb 06, 2023 - 14:50 CET

This incident affected: Seats.io API, Seats.io Web Application, and Seats.io Rendered Charts.