Degraded performance on EU instance

Incident Report for seatsio

Resolved

This incident has been resolved.

Posted Nov 27, 2024 - 15:50 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 27, 2024 - 15:24 CET

Update

We are continuing to investigate this issue.

Posted Nov 27, 2024 - 15:19 CET

Update

We are continuing to investigate this issue.

Posted Nov 27, 2024 - 14:30 CET

Investigating

We're seeing timeouts on requests on the eu instance. Other regions (na, sa, oc) are not impacted.

Posted Nov 27, 2024 - 14:29 CET

This incident affected: Seats.io API, Seats.io Web Application, and Seats.io Rendered Charts.